Operations Management

Block 1 – An Overview
Conceptual Framework
Global SCM and Influence of Agencies
Strategic Orientation to Global SCM

Block 2 – Demand Management and Customer Services
Demand Measurement and Management
Customer Services
Information Technology and SCM

Block 3 – Global Transportation Decision
Importance of Transportation in Global Logistics
Modes of International Transportation
Documentations in Global Logistics

Block 4 – Warehousing and Inventory Decision in Global Logistics
Warehousing
Inventory Management
Outsourcing Decisions in Global Logistics

Block 5 – Performance Measurement and Future Trends
Performance Measurement and Metrics of Global Logistics
Logistic Audit and Control
Future Trends in International Logistics and Supply Chain Management