Block 1 – Introduction to Retail Management
An Overview of Retail Sector
Concepts of Retailing
Retail Environment
Block 2 – Retail Planning and Formats
Strategic Retail Planning Process
Models of Retailing
Based on Ownership
Store and Non-Store Based Retail Formats
Block 3 – Retail Mix Strategies
Retail Location Strategy
Retail Product Mix and Merchandise Strategy
Retail Pricing Strategy
Retail Communication Mix Strategy
Physical Evidence
Block 4 – Retail Operations Management
Managing Store Operations
Sourcing and Inventory Management
Managing People and Processes
Customer Relationship Management
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