Block 1 – Understanding Communication
The Process of Communication
The Globalisation of Communication: A Global Village
Verbal and Non-verbal Communication
Block 2 – Listening and Speaking in Informal and Formal Contexts
Informal Interpersonal Functions
Making Enquiries/Asking Questions
Group Discussions and Meetings
Presentation Skills: Essentials of Presentation Skills
Block 3 – Reading and Writing Skills
The Reading Skill
Vocabulary Development
The Writing Skill: Some Basic Guidelines
The Language of Formal Letters
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