New IGNOU ACS-01 Help Book Consumer Studies in English – B.Sc. Consumer Studies Latest Edition Guide and Study Material.

Block 1 – Consumer: The Basics
Who is A Consumer
Evolution of the Consumer
Consumer Environment
Consumer Dynamics

Block 2 – Consumer Movement
Origin and Growth
Consumer Movement in India
Consumer Movement in Select Countries
Consumer Movement: Features, Issues and Trends

Block 3 – Consumer Protection
Consumer Rights
Consumer Responsibilities
Empowering the Consumer
Social Accountability

Block 4 – Consumer Protection: Depth and Scope
Consumer Behavior in Market Economy
Mass Media, Advertisement and their Impact on Consumers
Slate and the Consumer
Ecology, Environment and the Consumer

Block 5 – Consumer Protection Act
Limitations of the Consumer Protection Act, 1986
Consumer Rights and their Manifestations
Consumer Protection Act-Basic Features
Evolution of Consumer Protection Laws

Block 6 – The Legislative Framework for Protecting the Consumer
Basic Legislative Framework for the Protection of Consumers
Laws Relating to Protection of Consumers of Various Services
Laws Relating to Food and Adulteration, Drugs and Cosmetics

Block 7 – Redressal of Consumer Grievances
Consumer Complaints: Guidelines for Filing
Grievance Redressal: Alternatives
Role of NGOs in Redressal of Consumer Grievances
Public Interest Litigation

Block 8 – Consumer Organizations
Establishing a Consumer Organizations
Strategies (Campaign and Advocacy)
Managing an Organizations
International Organizations