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IGNOU MMPC-19 Help Book Total Quality Management in English – MBAFM Management Latest Edition Guide and Study Material.

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Block 1 – TQM: An Overview
Basics concepts and methods
Quality Management: Leading Thinkers
Building Blocks of TQM

Block 2 – Economics of Quality
TQM and Business Strategy
Quality Centred Strategic Planning

Block 3 – Tools and Techniques
Statistical Quality Control
Tools and Techniques of TQM

Block 4 – Organization and Leadership
Organization for Quality
Quality Culture and Leadership

Block 5 – Systems and Standards
ISO 9000 Quality Management System
ISO 14000 Environmental Management System
Other Standard
Management Systems for Safety and Health
Quality Auditing and Certification

Weight 266 g
Dimensions 21 × 15 × 1 cm

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